Person Centered Care at Planetree Inc, Susan B. Frampton, PhD

“One of the things that all people have the ability to do is to listen, to be a compassionate listener and to approach other human beings with that openness to whatever their experience is” S Frampton, PhD.


Susan Frampton, PhD is the president of Planetree International.

Planetree is both a philosophy of care, of patient centered care, of care that engages patients and families as a part of their care team. Planetree is also an organization that has advocated for the rights for patients and families to be more actively engaged in their own care for 40 years.

Technology & Humanism in Medicine

In terms of the future of patient centered care and Planetree’s role in that, I think that it will really be a challenge for us to look at the intersection of technology and the human touch and to not lose that human side of the care equation in this rush towards implementing more and more sophisticated technology.

There's some wonderful benefits that we have in store in terms of communications technology, in terms of artificial intelligence, but always we have to remember that at the center of the equation is a vulnerable human beings with human needs and that we have to make sure that we find a way to bridge technology and those human needs.

Healthcare Professionals Role in Person Centered Care

I think that the role of healthcare workers, healthcare professionals, advocates, in person centered care in the future as well as currently is absolutely essential. So, when we talk about patient and family engagement, we also are addressing staff engagement because the people that deliver that care, they're also at the center of the equation.

That's why we've really moved from talking about patient centered care to person centered care because they're also a part of the people that we have to make sure are supported, are engaged and involved so that they can give their very best to the patients. But in order to do that, we have to make sure that they're getting the support and the training that they need to do the very best that they can.

Empathy & Care Delivery

One of the things that all people have the ability to do is to listen and to be a compassionate listener. To approach other human beings with that openness to whatever their experience is. To understand that to try to meet other people where they're at and not to make judgments about things. To really try to be a little broader in the way that we approach other people so that again, we're trying to put ourselves in their shoes to understand what their experience, what their reality is.

I mean, that can be so diverse. It is a challenge because all of us have our own biases, whether we acknowledge them or not. We come from our own set of experiences and our own background and our own, training or what have you. But I think when we come together, particularly in healthcare, we have to challenge ourselves to think more broadly, to be more open and to be more compassionate listeners to the human beings that we're trying to support.

Patient Empowerment Initatives

So #careboss in many ways encapsulates what the whole philosophy of person centered care is, which is each of us has an opportunity to take more control of our own healthcare, to be advocates for ourselves, for our families, for our communities, and Careboss is a way of kind of energizing people to understand, you don't have to be a victim. You don't have to be the person who sits passively, that we do have power.

We have expertise about our own lived experience, about our own bodies, our own needs, and so it's really a movement to try to energize people to kind of take that power back to be the boss of their own care. To the extent that they're able to, where they're comfortable to. And so we're hoping that people will use that hashtag (#careboss) to share their experiences. To maybe give us their thoughts and perspectives about what it means to be in a space of more accountability for your own life, your own self, and what role you want to have in your own healthcare.